Refund & Returns Policy

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1. Eligibility for Refunds

• Refunds are available within 14 days of receiving your order.

• To qualify, items must be unused, in their original condition, and returned in the original packaging.

• Custom-made or personalized products are non-

• refundable unless they arrive damaged or defective.

2. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.

• We will offer either a replacement or a full refund, depending on your preference.

3. Process for Returns

• To initiate a return, contact our customer service team with your order number and reason for return.

• Once approved, you will receive instructions for shipping the item back.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Timeline

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

• Refunds are issued to the original payment method used at checkout.

5. Non-Refundable Items

• Free gifts or promotional items cannot be refunded.

• Shipping fees are non-refundable unless the return is due to our error.

6. Customer Assurance We value our customers and aim to make every purchase risk-free. If you have any concerns, please reach out to us—we’re committed to resolving issues quickly and fairly.